John Henric Reviews

I’m giving them three starts because they are horrible at canceling orders. I ordered some clothes but it didn’t apply the discount code once I made the purchase. So what I did was email them 7 minutes later to cancel my order. I thought they would do it because it states in their website to email them right away to cancel.
Well I receive an email a couple hours later telling me this:

“Thank you for your email.

Unfortunately, your order has already been packed and is ready to be shipped. Our recommendation is to return the products from your order once you receive the package.

We thank you for your understanding.

Wish you a great day!
Best regards,
Tilda”

How does that make sense?? I didn’t wait a whole day to cancel. I literally did it within 10 minutes once I made the purchase. It’s very annoying that I have to now pay for shipping costs to return the products to Europe.

Bought the White Oxford shirt, and I am very pleased with the quality. The Fabric is thick enough to not be see-through and the fit is excellent! (best off-the-rack fit i have ever bought)

I have ordered a coat and some wool/cashmere(10%) t-shirts from them.
The quality is okay. But it is not fair to compare their products with ones 3-4 times the price, which I usually buy. For the price, the quality is very good.
The only issue I have is that the coat buttons, on an otherwise good coat for only EUR 300, look indeed very cheap. I will have them replaced.

Horrible company very misleading and deceptive! DO NOT BUY FROM HERE! Mislead to think order coming from within Australia when they in Sweden! Tried to cancel to pay for express within 2 mins of order and they said they couldn’t because it’s already been dispatched. What a joke!!!

Total RIP OFF . I ordered two belts , just over $100 from John Henric Canada and was then charged another $55 taxes and duties on delivery. Will never buy anything from this company again.

I ordered a bow tie this past month after ordering from them last year.
Last year everything went incredibly smoothly.
This time however there was duty for the delivery, which was not told to me at all during the ordering process.
When I contacted customer support for customer support, I was told that nothing could be done.
When I asked to cancel the order, i was told that I would still be required to pay $20.
This is ABSOLUTELY ridiculous. Asking a customer to pay for an order that they NEVER EVEN received.
They were not at all helpful and when I asked to have a manager contact me, I was told that I can reach someone via the online chat.
I was told this while already chatting to someone online.
I would NEVER order from them again.
Terrible experience.

company returns experience was not easy, but I sent goods back. Nearly 2 weeks later still no refund and further instalments were taken from my bank by Paypal. When I enquired they said that had received the goods 11 days previously. They said they expected to get round to refunding the money within another week. NOT ACCEPTABLE

AVOID. John Henric are the type of company that take your money say it’s in stock and your delivery date continues to be delayed. DO NOT USE THEM IF YOU BUY FOR AN OCCASION IN THE NEXT YEAR. Customer service do nothing!

Having purchased a few shirts and sweaters on sale I went ahead and ordered a Pea Coat at full price. It arrived in 2 weeks and looked good. But it was SO SMALL!! I was shocked as I had measured diligently. I could not believe how small it was. I am returning it from Canada at a cost of $175 to me. I am planning to repurchase in a better size. Customer Service could have been more helpful; it is not up to the quality of the product or the image they are trying project.

Ordered something last Saturday morning. Wasn’t dispatched till Tuesday. And I was told item wouldn’t arrive until the following Monday. That’s a whole week for delivery.

I asked UPS to return the package to sender and contacted John Henric for a refund.

Will never use again.

I ordered a tie, which was supposedly shipped on September 2nd and I received a notification and money was withdrawn from my credit card. After several days of waiting, the order has still not been handed to the shipping company.
So if you order anything from here, do not expect to receive it within the promised delivery time.

Dreadful service. They take your order and your money, then suddenly cancel it. Their lame excuse is that they have a computer problem. Just to rub salt in to your inconvenience, they then have the audacity to say ‘have a great day’.

Saw their advert on Insta 2 for £119 hoping that it was going to be half decent and although a slight shipping delay through no fault of their own I am extremely pleased with the quality and fit!
Strong material that is exactly like the pictures on the website. Their size guide is a little confusing but go by waist and chest measurement and it comes up just as I would expect.
Will 100% be a repeat customer as the price point for quality is much better than most UK retailers.

Failure to deliver the product in the promised time, no offer to compensate through discount on current or future purchase.
The support email was in poorly written mis-spelled English and the only solution suggested was by offering I cancel my order.
Really disappointing. Can’t talk about the quality of the goods because I haven’t received them and have no idea when I will.

Have some good items but I don’t like the after sale support or customer service.
Unlike other shops with one month right of return, they give you only 14 days.

I also got Cashmere scarfs from them and the fabric goes out on my shirts and coats. I don’t think they will last long and it is bad to have to remove that fabric out from my clothes after every time I use them.